FAQs

COVID-19: Important Information & Updates

Due to additional precautions in place for COVID-19, we're experiencing delays in shipping orders and processing returns. Shipping time may vary from 3-5 weeks within Canada. We appreciate your patience and understanding as we work extra hard to ensure you receive your items as soon as possible and safely. Please contact us at hello@snugglebabies.ca if you have any questions.

We accept payments by PayPal, Visa, MasterCard, and American Express.

We currently offer free delivery on purchases over $35.00 CAD and a $10.00 flat rate standard shipping option for purchases under $35.00 CAD. All orders come with delivery tracking for you to track your order.

We are not responsible for any import duties, taxes, and charges imposed by your country. If you have refused to pay, receive your package, we will not issue you any refund. Please be informed about your country's trading policy before purchasing.

For your security, our system sometimes blocks payments if the details entered are not entirely correct. If your payment is not going through, please make sure you are entering the information as shown on the payment card. If the issue persists, please use PayPal (you don't need to have an account and still pay by card) or you can contact your bank to solve the issue.

Our goal at Snugglebabies is to process orders efficiently for fast delivery. Orders are immediately processed after charges are completed. We hope you do not change your mind and miss out on our exceptional items, but if you do, please submit your cancellation request by email within 1 hour from the time of your order. Please note that sending in a cancellation request does not mean your order is immediately cancelled. Cancelled orders will be confirmed in writing via email from snugglebabies.ca . Once we have processed your order, we cannot issue an immediate refund or exchange until you have received it.

Most items you should receive within 1-2 weeks or sooner from the time you place the order. This allows us to process your order correctly, customize it for you, and get it shipped out. Due to the effects of COVID-19, the courier industry is experiencing delays in shipping and processing orders. We will try our best to ensure that your package arrives promptly as possible. Thank you for your understanding.

For logistical reasons, some orders may not be fulfilled in the same warehouse. If your order contains different items, they may be fulfilled in multiple shipments, and you could receive them at different times, even if you've specified combined shipping.

We will update you with a tracking code for monitoring once your order is placed. We entrust our packages to FedEx, UPS, DHL, Canada Post, and other private couriers of our own choice. You will receive an email with tracking information once your order is dispatched. If we discover an item is not available for whatever reason, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution. If your order hasn't arrived in the estimated delivery times, please contact our support team at hello@snugglebabies.ca, and we will follow-up with our supplier.

We take great pride in our products; If you received a damaged item, please accept our apology as we will work hard to resolve this issue. Please notify us within 48 hours of the delivery date if your gifts arrive damaged. You can email a picture of your damaged item and your order number to hello@snugglebabies.ca, and we'll assist you with your return or exchange if applicable.

We are confident that you will be happy with your purchase; however, if you are unhappy for any reason, we will gladly issue an exchange or refund if qualified. Returned or exchanged merchandise must have been purchased at regular price, be unused/unworn, and returned in its original packaging (unopened) within 14 days. For clothing, toys, or other items without a box, the original tags must be intact. Note that some items are final sale and cannot be returned or exchanged. ( See final sale items below)

 

Final Sale Items

For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:

  • Bouquets
  • Accessories and Feeding Items [Bowls, Plates, Utensils, Water Bottles once opened] 
  • Items that have been removed or taken out of their original packaging
  • Special order items 

Need to contact us?

Feel free to get in touch, our support team via email at hello@snugglebabies.ca, and we will respond to your inquires within 24 hours.

Sale

Unavailable

Sold Out